Frequently Asked Questions
Everything you need to know about your Superlative shopping experience.
How long does shipping take within Romania?
We strive for excellence in speed. Standard delivery usually takes 1-3 business days via our premium courier partners.
What is your return policy?
If you are not completely satisfied, you can return your items within 14 days of receipt. Products must be in their original condition with all tags attached.
How do I choose the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific brand dimensions for the perfect fit.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), secure online payments, and cash on delivery for orders within Romania.
Are the products on Superlative.ro authentic?
Absolutely. We guarantee the authenticity of every item in our collection, sourcing directly from official distributors and high-end fashion houses.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.