Returns & Exchanges
At Superlative.ro, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 14-day return window for all unworn items. Whether the fit isn't perfect or you've changed your mind, our simple process ensures a hassle-free experience.
Initiate Your Return
Log in to your Superlative.ro account and select the items you wish to return from your order history to generate a return request.
Pack Your Items
Place the items in their original packaging with all tags attached, ensuring the products are in their original, unworn condition.
Ship the Package
Affix the prepaid shipping label provided in your email to the box and drop it off at your nearest authorized courier location.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing